PowerSchool is Hiring Freshers for Associate Technical Support Engineer Role in Bengaluru!
Company : PowerSchool
Position: Associate Technical Support Engineer
Qualification: Graduation
Location: Bengaluru
Experience: Fresher
Salary: As per company standards
Last Date : Apply as soon as possible
Responsibilities:
A candidate will be a member of the technical support team, and responsible for assisting users in resolving a wide range of technology-related issues. A candidate role will include answering, evaluating, and prioritizing requests for assistance that come through telephone, email, or chat. Such requests basically relate to problems with hardware, software, networking, and other computer-related technologies. By carefully assessing each situation, a candidate ensure that users receive prompt and efficient support.
One of the essential part of the role is diagnosing and resolving issues reported by users. A candidate will conduct thorough research to identify the root cause of the problem and provides effective solutions. In cases where the issues are too tough to resolve alone, A candidate can escalate them to the appropriate team while maintaining ownership of the case to ensure follow-up and resolution. This process ensures that every user query is handled professionally and promptly.
Maintaining accurate records is another important responsibility of the candidate. A candidate logs and tracks all incoming support requests using a problem management database, creating a detailed history of the incidents and resolutions. This documentation serves as a reference for future cases and helps the organization identify recurring issues, enabling better preventative measures. Additionally, A candidate prepares standard statistical reports, such as help desk incident summaries. These reports provide insights into the types and frequency of issues encountered, helping improve the overall efficiency of the support process.
Collaboration is a key part of this position, especially when dealing with software-related challenges. A candidate consults with programmers to explain software errors or suggest changes that could enhance functionality or resolve issues more effectively. This partnership ensures that users benefit from continuous improvements in the software a candidate rely on.
Another important part of the job includes testing new software and hardware. A candidate evaluates these tools for ease of use and functionality, determining whether a candidate meet user needs and improve productivity. This approach ensures that the organization adopts technology solutions that are both effective and user-friendly.
Inclusivity and adaptability are emphasized in this role, with reasonable accommodations provided to enable a candidate with disabilities to perform the necessary functions of the job. This reflects the organization’s commitment to creating a supportive and accessible work environment for all employees.
Beyond these specific duties, A candidate may also be assigned additional tasks as required. These tasks could range from supporting other departments to participating in special projects, showcasing the flexibility and dynamic nature of the role.
Through their efforts, A candidate ensures that users experience minimal disruption to their work due to technical issues. By combining strong problem-solving skills with excellent communication and a customer-centric approach, A candidate contribute significantly to the organization’s operational success and user’s satisfaction.
Eligibility Criteria:
The qualifications for the role of an Associate Technical Support Engineer highlight a combination of technical knowledge, communication skills, and customer service abilities. A candidate should have between 0 to 2 years of prior experience in a technical support position. This foundational experience helps them understand the common challenges users face and equips them to provide effective solutions.
A candidate’s proficiency in using Microsoft Office is necessary for the role. Familiarity with tools such as Word, Excel, and Outlook ensures that a candidate can efficiently handle documentation, reporting, and communication tasks. Additionally, they should have experience with Salesforce is considered a plus. While not mandatory, it provides an advantage since Salesforce is widely used for managing customer relationships. Similarly, candidate are having prior experience with any Customer Relationship Management (CRM) software is preferred, as it demonstrates familiarity with systems designed to enhance user support and engagement.
Attention to detail is a key attribute for this role. The candidate must possess strong time management skills to handle various tasks effectively, especially in a fast-paced environment. The ability to prioritize tasks and manage competing demands ensures that a candidate can meet deadlines without compromising the quality of their work.
This position needs strong oral and written communication skills. This includes the ability to convey technical information clearly and professionally, whether responding to user queries or collaborating with team members. A candidate’s effective communication plays a significant role in ensuring user satisfaction, as it helps in resolving issues efficiently and maintaining positive interactions.
A candidate’s customer service and conflict resolution skills are equally important. A candidate should be adept at handling user concerns with patience and professionalism, even in challenging situations. This ability to reduce conflicts and maintain a calm, solutions-focused approach is essential for providing high-quality support.
The role includes managing a heavy workload and multiple projects simultaneously. A candidate must be able to adapt to frequent interruptions and changes in their schedule, demonstrating flexibility and resilience. The ability to remain organized and focused under such conditions ensures that a candidate can continue to deliver excellent support, regardless of external challenges.
In terms of educational qualifications,A candidate with an associate’s degree is preferred. However, a candidate with equivalent work experience are also considered, as practical knowledge gained on the job can be just as valuable as formal education.
Such qualifications reflect the mandatory skills and attributes required for the position. A successful candidate will be combine technical expertise with strong interpersonal skills, attention to detail, and the ability to thrive in a dynamic environment. A candidate adaptability and commitment to providing exceptional support will make them a valuable asset to the team, ensuring users receive timely and effective assistance.