A candidate in this role is responsible for providing excellent technical support to customers, ensuring that all queries are addressed and resolved in a timely manner. This involves diagnosing and troubleshooting issues, as well as providing guidance to help client better understand the products or services they are using. A candidate ensures that each customer receives efficient, clear, and professional assistance, creating a positive and productive experience.

An important part of a candidate is conducting online demonstrations and training sessions for customers. These sessions are made to showcase product features, explain how to use the product effectively, and answer any questions client may have. Through such demos and training, a candidate helps clients in gaining a deeper understanding of the product, increasing their confidence and satisfaction with its use.

A candidate will be responsible for gathering and analyzing customer requirements. A candidate will work closely with clients to fully understand their needs, challenges, and objectives. By collecting such information, a candidate can provide custom solutions that best meet the customer’s need, ensuring a more personalized and effective service experience. This is an important aspect of the role, as it ensures that the support provided aligns with the client’s goal and expectation.

In addition, A candidate will be responsible for responding to Requests for Information (RFIs). This requires a quick and detailed response to provide potential customers with the information they need. A candidate should take follow up promptly with contacts to ensure they have received all necessary information and to address any further questions or concerns.

This position also includes providing Proof of Concept (POC) demonstrations to leads. These demonstrations are designed to show the potential of the product and how it can specifically solve the customer’s problem or fulfill their needs. The individual ensures that the POCs are tailored to the specific requirements of each lead, showcasing the value and benefits of the product in a clear and compelling way.

Finally, A candidate is responsible for delivering accurate and timely solutions to customers. This requires a deep understanding of the product and the ability to think critically and problem-solve efficiently. By providing quick, effective solutions, the individual helps maintain high levels of customer satisfaction, fostering trust and long-term relationships with clients.

Freshers hiring Join ZOHO Corp as Technical Support Engineer | Eligibility criteria:

A candidate applying for this role should have excellent written and spoken English skills, ensuring clear and professional communication with customers. Additionally, proficiency in Hindi or other regional languages is required to cater to a diverse range of clients.

This position is open to freshers as well as a candidate with up to four years of experience in a client-facing position. A candidate should have experience in providing customer support and be comfortable interacting directly with clients. Prior experience in offering phone-based support to customers from the USA or UK is a key requirement. This includes effective communication, troubleshooting, and delivering solutions in a timely manner, ensuring customer satisfaction.| Freshers hiring Join ZOHO Corp as Technical Support Engineer.

Flexibility to work in night shifts is needed, as the position may need support during different time zones, especially when dealing with international clients. A candidate must also be open to the possibility of relocating, as this may be necessary based on business needs or role requirements.

A strong willingness to learn new technologies is a key quality a candidate that they should possess. A candidate should have an interest in staying up to date with the latest tools, systems, and trends in the industry, ensuring they can adapt to new technologies and enhance their skills continuously.

In summary, A candidate should have strong communication skills, experience in client-facing roles, the ability to offer phone-based support to international customers, flexibility in working hours and relocation, and a keen interest in learning and adopting new technologies. Such qualities will contribute to success in the role and ensure effective customer interactions.