Launch Your Career in Data Analytics as a Junior Analyst Trainee at Cognizant!
Company : Cognizant
Position: Trainee – Junior Data Analyst
Qualification: Graduation
Location: Kolkata
Experience: Fresher
Salary: As per company standards
Last Date : Apply as soon as possible
Roles and Responsibilities:
A candidate will be responsible for overseeing the management of customer data, ensuring its accuracy and integrity at all times. A candidate play a important role in maintaining the quality and reliability of data, which serves as the foundation for effective customer management. Additionally, A candidate provide support in the implementation and ongoing maintenance of Generative AI tools, which are used to streamline and enhance customer management processes.
A essential part of a candidate role is accessing MS Excel to analyze customer data and generate insightful reports. This includes identifying trends, patterns, and areas that needs improvement, enabling the company to make informed decisions. A candidate’s work in data analysis ensures that strategies for customer engagement and satisfaction are data-driven and effective.
Handling customer complaints is another important responsibilities. A candidate address complaints efficiently, ensuring timely resolutions while maintaining a high standard of customer satisfaction. By addressing client concerns with empathy and professionalism, A candidate help build and sustain positive customer relationships.
Collaboration with cross-functional teams is required in this role. A candidate should works closely with various departments to develop and implement strategies aimed at enhancing customer service and satisfaction. A candidate’s input and coordination ensure that these strategies align with organizational goals and customer expectations.
A candidate also monitors and evaluates the effectiveness of existing customer management processes. By assessing performance metrics and identifying areas for improvement, A candidate provide valuable recommendations to enhance the efficiency and effectiveness of these processes.
Assisting in the preparation of documentation and reports related to customer management and complaint handling is another essential responsibility. A candidate ensure that all documentation is accurate, well-organized, and fulfill with industry regulations and company policies. Compliance is a key focus, as it ensures that all customer management activities meet the required standards and ethical guidelines.
Continuous learning is an integral part of a candidate’s role. A candidate actively participate in training sessions to stay updated on the latest tools and techniques in Generative AI and customer management. This ensures that a candidate can effectively contribute to the adoption of innovative practices within the organization.
Supporting the development of best practices for customer management and complaint handling within the team is another area where candidate add value. A candidate’s feedback and suggestions drive the continuous improvement of processes, making them more effective and efficient over time.
Customer engagement is a central aspect of a candidate’s work. A candidate interact with customers to understand candidate’s unique needs and provide tailored solutions that meet or exceed expectations. These interactions are conducted with a high level of professionalism, ensuring confidentiality and respect in all dealings.
In summary, A candidate plays a essential role in managing customer data, enhancing customer management processes, and ensuring exceptional customer service. A candidate’s contribution span data analysis, complaint resolution, process improvement, and collaboration with cross-functional teams. Through their efforts, the organization is able to deliver high-quality, client-oriented solutions while maintaining compliance and fostering continuous improvement.
Eligibility criteria :
A candidate possesses strong technical skills in Generative AI and MS Excel, which candidate use to support and enhance customer management processes. A candidate have demonstrated expertise in managing customer interactions, particularly within the Life Sciences sector, ensuring effective communication and resolution of issues.
A candidate are highly skilled in handling customer complaints, addressing concerns promptly, and ensuring timely resolutions that maintain customer satisfaction. A candidate’s ability to analyze and report on customer data using MS Excel allows them to identify trends, highlight areas for improvement, and support decision-making processes within the organization.
A candidate should display excellent communication and interpersonal skills, allowing them to interact effectively with customers and colleagues alike. A candidate bring a proactive approach to problem-solving, consistently seeking opportunities for process improvement to enhance efficiency and effectiveness.
Adaptability is one of their strengths, as the candidates are comfortable working in rotational shifts and a hybrid work model. A candidate should maintain a high level of professionalism and confidentiality in all aspects of their work, ensuring that sensitive information is handled with care and respect.
A candidate demonstrates a strong commitment to continuous learning and development, staying updated with the latest tools, technologies, and best practices in Generative AI and customer management. This dedication enables a candidate to bring innovative solutions and ideas to their role, contributing to the overall success of the organization.
Collaboration is another area where a candidate excel, working effectively with cross-functional teams to achieve common goals. A candidate should understand the importance of teamwork and contribute to creating a supportive and productive work environment.
Organizational and time management skills are key attributes that a candidate bring to their role. A candidate must be highly organized, capable of managing multiple tasks simultaneously, and prioritizes responsibilities to meet deadlines without compromising quality.
A client-oriented mindset is central to their approach. A candidate must have a passion for delivering excellent service and consistently strive to exceed customer expectations. A candidate’s attention to detail ensures that all aspects of customer management are handled accurately and efficiently.
Certifications :
A candidate holds certifications as a Certified Customer Service Professional (CCSP) and a Microsoft Office Specialist (MOS) in Excel. Additionally, A candidate should have completed the “AI for Everyone” course by Coursera, showing their expertise in customer service, advanced Excel skills, and foundational knowledge of AI principles.