Capgemini Careers 2024 : Your Career Begins Here: Apply Now for Capgemini’s Contact Support Group!

Capgemini is seeking fresh girl candidates to join it as a Contact Support Group. This is a fantastic opportunity for recent graduates to kickstart their careers in a dynamic environment. Interested girl candidates are encouraged to apply and take the first step toward a rewarding journey

Capgemini Careers 2024: 

Company : Capgemini

Position : Contact Support Group (CSG)

Qualification : Any Degree/Diploma

Experience : Freshers

Batch : 2024

Salary : Rs. 3.25 LPA

Location : Coimbatore

Last Date : 22 September 2024

Note: This position is currently open for Women Candidates only

Capgemini Careers 2024 | Eligibility: 

• A Candidates must have completed any 3-year diploma/graduation
• A Candidate must have passout year 2024 only.
• A Candidate should not have any backlog at the time of assessment and joining Capgemini

Capgemini Careers 2024 | Desired Skills:

• A Candidates should have excellent communication and English-speaking skills
• A Candidates should have good interpersonal skills and the ability to perform under pressure
• A Candidates should have basic computing skills
• A Candidates should have willing to work in a 24/7 environment
• A Candidates must be open to relocating to any location and working night shifts

Capgemini Careers 2024 | Roles and Responsibilities:

• A Candidate should provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
• A Candidate should be able to prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (On-hold, Open, closed & resolved), Keep customers informed on status etc.
• A Candidate should be able to use ticket data and analysis, tools and use best practices in the account to support customer
• A Candidate should be able to deliver what is expected
• A Candidate should effectively interact starting from Greeting to resolution and call closure is what is expected
• CHIP – Our intelligent AI BOT which help to answer customer query saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
• A Candidate should effective in handling email as a contact channel and minimize hops between SD and the customer
• A Candidate must be effective in managing the Knowledge base to resolve customer issues
• A Candidate should increase customer brand by bringing and here its Capgemini where we talk about tools where increase usage can help the customer
• A Candidate should support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
• A Candidate should troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
• A Candidate should meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
• A Candidate should clarify customer requirements
  • Probe for and confirm understanding of requirements or problem
• A Candidate should greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• A Candidate should listen attentively to customer needs and concerns; demonstrate empathy

Capgemini Careers 2024 | Note:

• Only shortlisted candidates will be invited for the assessment/selection process
• The selection process will be done in virtual mode (online)
• A Candidates will be responsible for arranging required infrastructure for appearing for the selection process which will be conducted online

Capgemini Careers 2024 | TO Apply: Click Here

For more Job Openings : Click Here!